AUTOMATION / CHAT BOT AUTOMATION
Chat Bot Automation.
Guide the conversation.
Help visitors find the right information and take a useful next step. RawCode Tech plans and builds chatbot flows around your business questions, approved content and the tools agreed for your project.
Clear conversation pathsConfirmed informationHuman handover
Start with the questions people ask.
A useful chatbot has a clear job. We review common enquiries, the information visitors need and the points where your team should take over, then turn those requirements into a focused conversation plan.
Make each next step easy to follow.
From answering a routine question to collecting an enquiry, the flow should guide people without trapping them in a conversation. We connect approved information, clear options and handover instructions within the capabilities of your confirmed platform.
A chatbot built around a clear purpose.
Choose a focused enquiry flow or a broader set of conversation paths. We agree on channels, tools and responsibilities before implementation.
01
Conversation Discovery
Identify common enquiries, audience needs and the practical tasks the chatbot should support.
02
Conversation Mapping
Plan prompts, choices and fallback paths so visitors can move toward a useful next step.
03
Approved Knowledge
Organize confirmed business information and responses for the questions included in scope.
04
Enquiry Capture
Define the fields, confirmations and destination for enquiries using your agreed tools.
05
Routing & Human Handover
Create clear routes for questions that need a person, with contact or escalation options.
06
Testing & Operating Guide
Review representative conversations and document how your team maintains the approved flow.
Useful automation needs clear boundaries.
We design around the information you can confirm and the actions your tools can support. Clear fallback options and a route to your team help keep the conversation practical.
01
Answers from approved information
Keep business details and response content connected to the material you provide.
02
A way forward when needed
Offer relevant next steps and handover routes when the flow cannot resolve a request.
03
A maintainable setup
Document the agreed responses, flow structure and update responsibilities for your team.
From common questions to working flows.
A defined brief and a tested conversation map keep the implementation connected to your actual enquiries.
01
Define the purpose
Review questions, target channels, available tools and the actions you want to support.
02
Map the conversation
Draft the flow, approved responses, capture fields and fallback or handover steps.
03
Build and test
Implement within the confirmed platform and review agreed conversation scenarios.
04
Prepare your team
Document the setup, explain update steps and agree on ownership of ongoing changes.
A clear flow. A practical handover.
Receive the agreed conversation map, implemented chatbot flows and response content, together with testing notes and operating guidance.
- Agreed conversation map
- Approved responses and fallback paths
- Enquiry and handover routes
- Implemented flows as scoped
- Conversation testing notes
- Operating and update guidance
Pricing depends on the number of conversation paths, channels, content preparation and confirmed platform requirements.
Platform subscriptions, additional integrations and ongoing flow maintenance are scoped separately unless included in the proposal.
Questions before we begin?
The scope can include routine questions, service navigation, enquiry collection and routes to your team. We define the supported tasks based on your content and confirmed tools.
We review your existing tools and intended channels before selecting an approach. Platform compatibility and required access are confirmed in the proposal.
Yes, within the agreed scope and the information you approve. We organize the relevant questions and responses, and define what happens when information is missing.
Enquiry capture can be included when supported by the confirmed platform. We agree on the requested fields, visitor confirmation and where the information should be sent.
The flow can direct visitors to an agreed contact channel or escalation route. The exact behavior depends on your platform and how your team receives and responds to enquiries.
We include operating guidance for the agreed setup and explain the available update process. Ongoing content changes or maintenance can also be scoped if needed.
Make the next conversation easier.
Tell us where enquiries arrive, what people ask and how your team responds. We will help define a chatbot flow that fits your tools and business.